Monday 21 July 2008

A PROPER update!

ok... So people want an update...

What can I say? Quite a lot has happened recently.

No longer working at RW Communications, now working as a sub-contractor for Plan Net, currently being employed by CLS in Exchange Harbour; just south of Canary Wharf in the financial district. Doing helpdesk analyst work, and I must admit it's not all that enthralling.

Almost the complete opposite of what I was doing at RW Comms; a call would come in, I'd remote onto their computer, find the problem, fix it, update my call ticket and close it off. Nice and simple.

Here, I don't actually do anything technical at all! A call will come through, I will raise a ticket for it, finding out as much info as I can about what's going on with their system (this is all without remoting on to have a look myself). I then read through my notes, find out which section the ticket needs to be forwarded to (be it IT Admin, IT Tech Support, IT Infrastructure etc. etc. etc.), pass it to them, let them do their bit on it. Once they're done it gets passed back to me. I ask the user if their problem has been sorted. If not, it goes back to whoever, they have to go through it again, try their fix, pass it back to me, I check with user, then hopefully possibly I get to close off the call.

So yeah, a real change to what I was doing!

What else?

Moved into East Ham, into a shared house with Kaz, really enjoying that at the moment! It's nice to be living away from the parents, and the house we're in is so much nicer than the one Kaz was in before! No more cockroaches, no more house smelling of cat pee, no more suspicious bottles of "water" left anywhere; it's such a relaxed atmosphere, it's fantastic! The garden hasn't got any grass, but not too worried about that. Got nice friendly neighbours (did some cat-sitting this weekend which was nice), the only problem is the permanent smell of curry!

Apart from that, there isn't really much else major that's been going on. No holidays, no exciting other stories, just surviving as best as I/we can!

Friday 18 July 2008

Busy times in the office...

I'll do a proper blog later on, for now, here's something to put a smile on your faces...

This is what my team gets up to at work (when there's not a lot going on...):